Please note that special occasion dresses are sized differently than ready-to-wear clothes. You might find yourself ordering the special occasion dress in a larger size than the size you usually wear. We strongly suggest you have your measurements taken by a professional before buying online.

We suggest having a professional seamstress, family member, or friend take your measurements for the best results. We do not recommend customers take their measurements personally - they will be wrong. Use a vinyl tape-measure; fabric ones tend to stretch over time and your dress will be ordered too small. When you measure, bare foot without shoes and give us the heel height similar to what you plan to wear on the Wedding/Party Day in the Note or Contact Us if you want, wear a similar bra or bustier.

Bust *This is not your brasize! *Wear a bra *Relax arms at sides *Pull tape across the fullest part of the bust

Waist *Find the natural waist *This is the smallest part of the waist *Usually about 1 in. above belly button *Keep tape slightly loose to allow forbreathing room

Hips *Find the widest part of the hips *Usually about 7 in. below natural waist *Tape should brush across both hipbones

Hollow to Floor(No Shoes) *Keep feet together *Stand up straight *Begin at the hollow space between the collarbones *Measure straight down to the floor without shoes

Height(No Shoes) *Keep feet together *Stand up straight *Begin at the Begin at the Top Head *Measure straight down to the floor without shoes

• For Bridal Jacket/ Mini Wraps
  Bust Bust - Not your bra size! Take the tape around your back and bring it across the fullest part of your bust.	Shoulder Shoulder - From the edge of the shoulder socket, measure across the back to the same point on the other shoulder.	Arm Length Arm Length - Measure from your shoulder point to the wrist.	Armscye Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder.

This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of us.

Shipping for made to order dresses:

Delivery Time

Standard receiving time (Count from the date when you pay successfully) = Tailoring time (around 12-15 Calendar days) + Shipping time (around 3-8 Calendar days).

Delivery Guide

To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.

Shipping Cost

Our freight is based on the different destination and package weight. If you need an accurate amount, please visit shopping cart and then enter your destination to get a shipping estimate.

1. You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc.

2. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.

3. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like". (Afraid in this case, you cannot return the dress if the only reason is that you do not like them. As the dress either regular size or customer size is made to order from scratch, if you return them, we can hardly find another customer to sell this dress.)

Note: For detailed return policy, please read the following policy carefully.

General Return Policies

1. Contact missydress.ca Customer Service Email([email protected]) to initiate the return process within 7 days upon receiving your item(s).

Please note that we only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.

2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not item ordered), we will be responsible for item exchange. You may also return the product and get a full refund.

3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.

Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.

Specific Policies for Our Dresses

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.

Cancellation Policy

- Unpaid orders will be cancelled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

- Orders cancelled within 6 hours of payment confirmation will be eligible for a full refund.

- Orders cancelled 6 to 12 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 90% of the product purchase price, in order to cover the material cost.

- Orders cancelled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price, in order to cover the material cost and necessary labor cost.

- Orders cancelled more than 24 hours after payment confirmation will be eligible for a partial refund (50% of dress purchased price at most)  consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

- Orders that are not paid within 72 hours will be canceled automatically by our system.

If you would like to cancel your order, please Contact Us or Live Chat to proceed.

Returning For Replacement or Refund

Your satisfaction is of utmost importance to the missydress.caTeam. Upon the arrival of your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, removing the tags, or washing the dress.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package.

If you wish to refund, you will need to cover the cost of shipping the product back to us. After returning the dress, we will inspect the dress to ensure that the defect was our responsibility, upon which we will offer you a complete refund within 16-20 days. However, if the defect is within aforementioned 10% difference, we can only offer you a partial refund of 20%-50%. We hope you can understand.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, please feel free to choose from the following options:

You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 10% of the product price as tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

You are allowed to send back the dress for free alterations ,but you need pay for the back and forth shipping. (Without customer service department's confirmation, we do not accept your case.)

Dress is the size you ordered but does not fit

Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.

You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost:

Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on Dress-Market.com. Slight color aberration of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Return Process

1. Submit a return request to [email protected] for Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

Please note that returns will not be accepted without prior approval from missydress.ca Customer Service.

2. Once missydress.ca Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please don’t use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the custom fee that might caused.

3. Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.

Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.

You can view our highly prized 100% positive feedback and 100% quality guarantee for dresses.

missydress.ca is the world's leading wedding and special occasion dress supplier, with a good reputation for providing perfect dresses for women and girls worldwide. We provide custom made service. missydress.ca hires only the best dressmakers and experienced designers with their finest production techniques to create your dress. All the materials we use are top quality, all the beading and embroideries are 100% handcraft. You can see our quality comparison with other mediocre or cheap quality.

100% Secure Payment

We accept advanced, secure payment way: Credit Cards, which ensure your account security.

100% Satisfaction Guarantee

  missydress.ca considers client satisfaction to be our number one priority and is committed to building trust with all of our clients whether individuals or wholesalers and to bringing you, our client, high quality products. We believe our clients' transactions with us must result in an enjoyable and rewarding shopping experience.

Maintenance Instruction for Wedding Dress

Wedding dress may be idled after the wedding; do you ever think how to maintain it? Wedding dress' maintenance is different from other precious clothes; you only need to know the following tips.

All of our dresses are made of beautiful, high-quality fabrics that are:

-100% polyester

- Dry clean only

-Wrinkle resistant

Why Dry Clean?

Dry cleaning helps colors stay bright and preserves the beauty and sheen of our satin and satin-like fabrics.

Many of our dresses have delicate trim, beading, embroidery or other embellishments that could be damaged by machine or hand washing.

Dry cleaning minimizes the need to use dryers, irons and steamers to dry or remove wrinkles. Heat can be damaging to the fabric of our dresses.

Stains:

Accidents happen, but spills need not ruin your beautiful dress or your night. If treated promptly, many stains can be removed and your dress will be as good as new.

Dry cleaning stains:

-Take stains to a professional dry cleaner as soon as possible for best results.

-Tell the cleaner what caused the stain so they can treat it properly.

Treating stains at an event:

If a stain happens in the middle of your event, you may not be able to take it to a dry cleaner right away. Here’s all you need to know to minimize damage and get on with your night.

-Dab gently to remove any excess stain. If there is residue, scrape it off with a dull knife.

-Never rub as that may spread or push the stain deeper into the fabric.

-Use a clean white cloth to dab. Avoid tissue or paper towels that could leave a residue.

-Don’t use soaps or pre-treating chemicals on the dress if you will take it to a dry cleaner later, as the chemicals could react and damage the fabric.

-Oil-based stains should be sprinkled with an absorber such as baby powder or cornstarch. Let it sit for 5-10 minutes, then brush off completely and dab with a cloth. Dry clean as soon as possible. Common oil based stains: makeup, grease or butter, deodorant, gasoline or body lotions.

-For non-oil-based stains, place a white cloth underneath the stain and dab at the stain with another white cloth dipped in cool water. Common non oil-based stains: juices, coffee/tea, bodily fluids, red wine, mud, ink, baby food/formula.

-Soak persistent stains in cool water until they come out (up to 24 hours). Remaining stains should be taken to a dry cleaner.

-Don’t iron, steam or heat dry stained fabrics s heat will set the stain.

Treating stains at home:

If you do decide to treat a stain yourself, be extremely careful and gentle. Remember that any stain removers or detergents you use could react with dry cleaning chemicals and damage the fabric should you later decide to have it dry cleaned. While oxygen-based cleaners and gentle detergents can remove some non-oil-based stains from polyesters, oil-based stains are best handled by professional dry cleaners.

-Never use bleach or stain removers with bleach on our dresses.

-Follow all instructions on the stain remover’s packaging.

-Spot test the stain remover on an unnoticeable area first.

-Mixing stain removers could damage fabric.

-Gently dab all excess stain off with a clean white cloth, being careful not to rub it in further.

-Place another cloth underneath the stain to catch residue.

-Work the stain remover from the edges in so the stain is removed to the wiping cloth and the cloth underneath. Avoid wiping outward and spreading the stain.

-Completely rinse all detergent or stain remover from the fabric afterwards.

-Once rinsed, roll wet fabric in a towel and then lay flat to dry. Don’t twist or wring.

Wrinkles:

Our fabrics don’t wrinkle easily, but if they do, hanging the fabric so that wrinkles fall out is often all that’s needed. A careful ironing or steaming with low heat can safely smooth out any persistent wrinkles.

-If the dress still has wrinkles after several hours on a hanger, try hanging it in the bathroom during a hot shower for a gentle steaming. Make sure the dress itself doesn’t get wet.

- More stubborn wrinkles can be removed with a warm iron. Avoid the hotter settings as they may damage the fibers.

-If using steam, use distilled water and clean any rust or particles from inside the steamer first.

-You may want to test the iron or steamer on an unnoticeable spot first, or place a clean cloth between the iron and the dress.

Wearing:

1、Iron before wearing. Hang the dress on hanger, slightly press with steam iron to soft and stretch the fabric.

2、Carefully put on or take off to avoid any breakage.

3、Put a towel under and scrub the dirt with white vinegar or detergent, if the dress is split by wine or champagne; then, dry with paper towel to avoid any dirt.

4、Big garment bag or specific packet is required to store the dress. Do away with ultraviolet rays and ozone after use.

Washing: Professionally clean before storing.

When you wash the dress, wet cleaning is the key, A white wedding gown with long storage time is easy to be yellow, Because the wedding dress has small decorations, such as beaded trim. They can not endure dry cleaning chemical’s corrosion.

1、Do not wash the dress in a washing machine, but dry-clean it in the one especially for wedding dresses.

2、Laundry: Wash as soon as possible after use. Immerse and soak by soft neutral detergent water. It can wash away the wine and oil, Bubble for a while, even invisible stains such as sweat stains can be removed. Machine wash, dehydrate and expose it in the sunshine is forbidden. Wedding dress will become brittle after sun exposure. Embellishment of beads, crystals, appliqués and decorative flowers will fall off easily.

Note: Neutral detergent only. Downy after wash keeps dress soft.

3、Dry-clean: Dry-clean is required for silk, acetate fiber, rayon and wool. Skilled laundry is necessary carefully check after clean.

Drying:

1、Turn inside out when drying.

2、Spread the wedding dress instead of hanging.

3、Hang out are forbidden.

Folding:

1、Put one hand into the dress to hold the waist and turn it over.

2、Spread the dress on the floor. Fold the two sides of dress into the middle like a rectangle.

3、Get the dress from the train to waist, and them put it into a bag.

4、Spread the wedding dress instead of hanging.

Conservation:

After washing and drying out the wedding dress. The dresses should be stored in a cool dry place, for example a closet or under the bed. Remember not to hang up the wedding dress, because the dress will become longer and tearing under the vertical force day by day. Wedding dress skirt should be reversed in torsion, and when you bask the dress every year, you need make the skirt in restitution, do not let it lose elasticity. the Underskirt that can be twisted for easy conservation meets regular restitution.

Enclosed:

1, Way of folding the Underskirt: Hold ends of the diameter of Underskirt and twist it into 8 shapes, then draw it in a circle. Fold the Underskirt one time for fastness .Fold the yarn to the middle.

2, Second is before the collection of wedding you must wash your hands. Don’t make them with cosmetics, or after a long time there will be a small yellow spot on the wedding dress. Remember that after using you should have ozone disinfection, Such tips can make your Wedding Dresses remain new and beautiful. And it will be the best memory in your life. You can often recall the moment when you wear the amazing dress and say” Yes”. If you have a daughter, you can give your dress to her. I think it is the best present that mom can give to her daughter. It represents happiness will be passed to next generation.